Description
Front of House Manager
Dublin City Centre
€40,000
Background
Our client is a leading Dublin City Centre 5* Hotel. The Hotel boasts an award winning restaurant and has a reputation as one of the finest modern hotels in the City. They are currently looking for a Front of House Manager to ensure the highest standards of customer service are provided for their guests.
Position
The Front of House Manager role is to manage and co-ordinate the Welcome, Concierge and Night teams to ensure seamless operations and ensuring maximum customer satisfaction. Teamwork, flexibility & 5 star professional standards are paramount to the Hotel’s operations.
Responsibilities
• Rostering of departments in line with forecasted revenue & budgets
• Monitoring the departments productivity & professionalism to ensure hotel standards are met
• Provide training and development for each department, based on the hotel’s training requirements & their individual needs.
• Provide feedback to General Manager on areas for improvement
• Participate in management meetings & conduct department meetings to ensure smooth communication throughout
•Ensure Night Audit is correct & liaise with Accounts on any revenue or billing issues.
• Work closely with Sales, Reservations & Revenue to ensure maximum revenue is achieved for the hotel
• Oversee & manage the daily communication to all departments of the hotel client’s requests
Requirements
The ideal candidate will have an in-depth understanding of the hotel industry, a positive approach along with a passion for people, luxury services & excellent customer relations.
They will also need:-
• At least 1 years’ experience in a 4/5* hotel in a similar role
• High levels of motivation, enthusiasm and an innovative approach, flexibility in relation to shifts.
• Full, clean driving licence
• A natural attitude towards providing excellent quality service
• Excellent computer skills
• Good team player with a flexible and cooperative attitude
• Fluency in English both written and oral
Due to the expected number of applications for this position, time constraints dictate that only short listed candidates will be contacted. Others will be filed and considered for similar positions in the future, unless you stipulate to the contrary. Your details will never be disclosed to a third party without your consent.