Description
Front Office Manager
€exceptional
County Wexford
4* Hotel
Our client is an outstanding 4* Hotel in County Wexford with exceptional facilities and a reputation for first class customer service. They require an experienced Front Office Manager to look after the reception area and ensure that all guests receive an exceptional welcome.
Customer focus is an integral part of the role for the Front Office Manager position in order to achieve high levels of customer satisfaction and repeat business. The coaching and development of the front office team in customer service and selling skills is critical and an integral part of the role.
The successful applicant will ensure the stringent compliance with the relevant financial procedures, brand standards defined for service delivery, systems, customer retention and have an natural ability to upsell the wide-ranging products and services.
Other key requirements of the Front Office Manager’s role will include:
- Developing technical expertise in order to provide support to others.
- Identifying new business opportunities within the planning process.
- Setting measurable performance standards and objectives for the team.
- Demonstrating a systematic approach to organisation and administration.
- Providing leadership that utilises the full potential of the team.
- Working with other departments and building effective relations.
- Exceeding quality and service standards.
- Focusing on producing results through encouraging high achievement.
At least 2 years experience using the Hotsoft hotel reservations systems is essential.
To succeed within this position you will be highly organised, with a great eye for detail and have the ability to make sound commercially focused decisions and resolutions.