Description
Front Office Manager
Leading 5* Hotel
Central Dublin
Attractive salary package
Our client requires a high calibre Front Office Manager to join their hotel team. They are a luxury urban lifestyle hotel and it is imperative that the candidate has the ability to deliver a high level of Guest Service in a confident and professional manner.
Management responsibilities:
• To ensure the highest standards of luxury and quality are delivered consistently to the guests.
• To deliver excellent care to the guests.
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team
• To ensure that areas of responsibility are clean and well maintained.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• Ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure there is management presence in all departments at all times.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
• To ensure departmental sales are achieved in line with the hotel budget
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
• Drives business results through revenue growth and cost savings efficiency.
Person Specification
• Previous experience in 4* & 5* hotels is essential
• International experience is desirable
• 2-3 years in a similar role